Stay Privacy Policy

At Stay, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you access Stay Casino.com, play our games, claim bonuses, or contact our support team. By registering an account and using our services, you agree to the practices described in this policy.

Information We Collect

We collect several categories of data to provide you with a safe and personalized gaming experience. Our Stay Casino platform gathers information directly from you, automatically through your device, and occasionally from third parties such as payment providers.

• We collect registration details, including your name, date of birth, email address, phone number, and country of residence.
• We gather identity verification documents when required, such as proof of address and government-issued ID, to comply with licensing obligations.
• We record financial information related to deposits and withdrawals, including payment method details, though we do not store full card numbers.
• We track your gaming activity, including games played, bets placed, bonuses claimed, and wagering history, to improve our services.
• We automatically collect technical data such as IP address, browser type, device information, and login timestamps.

How We Use Your Data

Here at Stay Casino, we use your personal information for several legitimate purposes connected to operating our online casino responsibly and securely. We process your data to verify your identity, prevent fraud, manage your account, and deliver promotions such as our welcome bonus, free spins, and loyalty rewards.

• We use your data to process deposits and withdrawals through our supported payment methods.
• We analyze your activity to detect suspicious behavior and prevent money laundering or underage gambling.
• We send you communications about bonuses, tournaments, and the Fortune Wheel, provided you have opted in to marketing messages.
• We use cookies and similar technologies to remember your preferences and enhance your browsing experience.
• We maintain records to meet our obligations under our Curaçao gaming license.

Legal Basis for Processing

Our Stay platform processes personal data based on several legal grounds, depending on your location and applicable regulations. We rely on contractual necessity when you create an account, legal obligation when verifying identity or reporting to regulators, legitimate interest when preventing fraud, and consent when sending marketing communications.

Cookies and Tracking Technologies

We use cookies across Stay Casino.com to recognize returning players, remember your language settings, and understand how you interact with our site. Our cookie usage helps us optimize the performance of our 9000+ slots, live dealer tables, and jackpot games. You can manage or disable cookies through your browser settings, although doing so may affect certain features of our platform.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners who help us operate our services effectively.

• We share data with payment processors such as CoinsPaid and MiFinity to facilitate deposits and withdrawals.
• We share information with identity verification providers to confirm your age and identity.
• We disclose data to regulatory authorities when legally required under our Curaçao license.
• We may share information with game providers like Pragmatic Play, Yggdrasil, and Evoplay for fair play monitoring and game functionality.
• We work with fraud prevention and cybersecurity services to protect our platform and our players.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. Our Stay Casino records related to transactions, identity verification, and gaming history may be kept for several years, after which we securely delete or anonymize the data.

Your Rights

We want you to feel confident that your information is handled fairly. Depending on your jurisdiction, you may have the following rights regarding the data we hold about you:

• You have the right to request access to the personal data we hold about you.
• You can ask us to correct any inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal retention obligations.
• You can object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team at support@Stay Casino.com, and we will respond promptly.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. Our Stay platform uses encryption protocols, secure servers, and restricted internal access controls to keep your information safe. While we strive to protect your data at all times, no online system can guarantee absolute security, and we encourage you to use strong passwords and safeguard your own login credentials.

International Data Transfers

Because we serve players across Australia, Canada, New Zealand, Norway, Germany, Austria, Denmark, Switzerland, Ireland, Italy, and Slovenia, your data may be transferred and processed in countries outside your own. We ensure that any such transfers comply with applicable data protection standards and that adequate safeguards are in place.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction, typically 18 years or older. We do not knowingly collect personal information from minors. If we discover that an underage individual has registered an account, we will immediately close the account and delete the associated data.

Responsible Gambling and VPN Use

We encourage responsible gambling and provide tools to help you manage your play. Please note that using a VPN to bypass our geographic restrictions is strictly prohibited and may result in account suspension and confiscation of winnings, as outlined in our terms.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and we encourage you to review this policy regularly. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we collect, use, or protect your personal data, please reach out to our support team via email at support@Stay Casino.com or through our 24/7 live chat. We are here to help and ensure your experience with us remains safe, transparent, and enjoyable.