Stay Responsible Gaming

At Stay, we want gambling to stay fun, safe, and firmly under your control. We believe that entertainment should never come at the cost of your wellbeing, and we are committed to providing tools, information, and support that help you play responsibly. This page explains how we approach responsible gaming at Stay Casino, what safeguards we have in place, and how you can reach out for help if you ever feel that gambling is becoming a problem.

Our Commitment to Safer Gambling

We at Stay recognize that while gambling can be an enjoyable pastime, it can also become harmful if not managed carefully. Our policies are designed in line with our Curaçao license requirements, and we continuously review our practices to ensure they meet the needs of players across Australia, Canada, New Zealand, and our other target markets. Our Stay platform is built to encourage balanced play, not excessive spending or prolonged sessions driven by chasing losses.

Here at Stay Casino, we provide clear information about the risks associated with gambling, and we never encourage players to wager more than they can afford. We also recognize that some players may be more vulnerable than others, which is why we offer a range of self-management tools accessible directly from your account.

Who Should Be Cautious

We advise that anyone experiencing financial difficulties should avoid gambling until their situation improves.
We remind players that gambling should never be used as a way to resolve debts or financial stress.
We strongly discourage gambling while under the influence of alcohol or drugs.
We ask that players experiencing emotional distress, depression, or anxiety take a break from our games.
Our age verification checks ensure that only players aged 18 or older can access Stay Casino.

Tools We Offer to Help You Stay in Control

We at Stay Casino provide several account-level tools that allow you to manage your gambling activity according to your personal needs. These tools are available free of charge and can be adjusted or activated at any time by contacting our support team via email or Live Chat, which is available 24/7.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once you reach your chosen limit, our system will automatically prevent further deposits until the period resets. If you wish to increase your limit, we require a cooling-off period before the change takes effect, while decreasing a limit is applied immediately.

Time-Out and Cooling-Off Periods

Our Stay platform allows you to take a short break from gambling through a cooling-off period, typically lasting from 24 hours to several weeks. During this time, we will temporarily suspend your access to our games, and you will not receive marketing communications from us.

Self-Exclusion

If you feel that you need a longer break, we offer self-exclusion options ranging from six months up to a permanent exclusion from Stay. Once self-exclusion is activated, we will close your account, remove you from our marketing lists, and ensure that you cannot create a new account during the exclusion period. We at Stay take self-exclusion requests seriously and process them promptly once verified.

Reality Checks

We provide reality check notifications that remind you how long you have been playing during a session. These reminders help you stay aware of your playing time and make informed decisions about whether to continue or stop.

Recognizing the Signs of Problem Gambling

We encourage all our players to regularly assess their gambling habits. Below are some warning signs that may indicate a gambling problem:

You spend more money or time gambling than you originally intended.
You feel anxious, irritable, or restless when trying to cut back.
You borrow money or sell possessions to fund gambling.
You neglect work, relationships, or personal responsibilities because of gambling.
You lie to family or friends about the extent of your gambling activity.
You gamble to escape stress, sadness, or other negative emotions.

If any of these signs resonate with you, we strongly encourage you to use our self-exclusion tools or reach out to professional support organizations listed below.

External Support Organizations

While we at Stay Casino provide internal tools to support responsible gambling, we also recommend seeking help from independent organizations that specialize in gambling addiction support. These include:

GambleAware (gambleaware.org) – offering free advice and support for problem gambling.
Gamblers Anonymous (gamblersanonymous.org) – a peer support network for individuals affected by gambling addiction.
BeGambleAware – providing confidential helplines and online resources.
National Council on Problem Gambling – offering region-specific helplines across multiple countries.

We encourage you to contact these organizations if you need confidential, professional guidance beyond what our Stay support team can provide.

Protecting Minors

We at Stay take strict measures to prevent underage gambling. Our registration process requires full identity verification, and we reserve the right to request additional documentation at any stage to confirm that a player meets the minimum age requirement of 18 years. If we discover that an account belongs to a minor, we will immediately suspend the account and void any associated winnings.

We also recommend that parents and guardians install parental control software on shared devices to prevent minors from accessing gambling websites, including Stay Casino.

Responsible Marketing Practices

Our marketing communications at Stay Casino are designed to be responsible and non-intrusive. We do not target self-excluded players with promotional offers, and we ensure that our bonus terms, including wagering requirements, are clearly communicated. If you no longer wish to receive promotional emails or notifications, you can opt out at any time through your account settings or by contacting our support team. You can review our current offers in the Stay Casino bonus guide for more details.

How to Get in Touch

If you have concerns about your gambling habits or wish to activate any of our responsible gaming tools, our support team is available 24/7 via Live Chat or email at support@Stay Casino.com. We at Stay are here to listen, without judgment, and to help you find the right solution for your situation.

Ultimately, our goal at Stay Casino is for gambling to remain an enjoyable form of entertainment. We want every player who visits Stay to feel confident that they are in control of their play, supported by tools, transparency, and a team that genuinely cares about their wellbeing. New players can get started safely through our simple Stay Casino registration process, which includes full age and identity verification from the start.

Content updated: October 02, 2026